Resources to Support Mental Wellbeing in Teens and their Families

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It’s important to know that support is available, even if services seem busy at the moment due to COVID. Here is a list of information, advice and one-to-one assistance aimed at helping you, especially during this challenging time.

If you feel that your mental health is at breaking point, for instance if you are having suicidal thoughts, are self-harming or have thought about self-harming, it’s important to tell someone, such as a trusted adult or health professional.

If you cannot wait to see your GP and feel you cannot cope or keep yourself safe, contact one of the organisations below to get immediate support.

Crisis Helplines

NHS Surrey and Borders Partnership – Mental Health Crisis Helpline

Accessible by young people and their families.

  • Tel: 0800 915 4644
  • Available: From 11pm to 9am, 7 days a week the adult Mental Health Crisis Helpline can assist with calls relating to a young person.


A free, confidential service for children and young people where you can talk about anything. There is also information and support on the website. (Full details below).

CYP Haven

Currently running crisis support for young people by phone.

  • Tel: 01483 519 436
  • Available: Monday to Friday (including bank holidays): 4pm-8.30pm. Saturday and Sunday: 12pm-6pm (Please do not leave texts or messages outside of these times).


Prevention of Young Suicide – provides confidential support to young people under 35, struggling with thoughts of suicide, or anyone worried about a young person.


A listening service providing emotional support to anyone in emotional distress, struggling to cope, at risk of suicide or for those who are worried about someone else.

Crisis Message Line

Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone in the UK who is really struggling to cope.


If your life, or someone else’s life is in danger, dial 999 for the ambulance, police, fire brigade or other emergency services, 24/7.

The 999 emergency number covers all of the UK and is free. It should only be used in cases where there is an immediate threat to someone’s safety (including if someone is at risk of suicide).

If you urgently need medical help or advice but it is non life-threatening, call 111 or go to