If you or your teen is struggling with anxiety and you would like advice or help, the following websites include emotional and wellbeing information and support. Some also offer 1-2-1 chat or counselling services to children and young people, their parents, carers and families.

If you feel that you or your teen may be in a crisis, see our separate information for more specific support>>

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Websites that include 1-2-1 advice or support

Chat Health

Offered by Children and Family Health Surrey. This is a confidential school nurse text messaging service for anyone aged 11-19 at secondary school looking for confidential advice on a wide range of issues such as bullying, emotional health and wellbeing, sexual health as well as illnesses.


A free, private and confidential service for children and young people where you can talk about anything you’re feeling or going through. The call will not show up on the phone bill. There is also information and support on the website.

  • Tel: 0800 1111 for free from 9am-3:30am.
  • Have a 1-2-1 online chat with a counsellor from 9am-10:30pm.
  • www.childline.org.uk/get-support/1-2-1-counsellor-chat/
  • Email: send an email using a Childline account any time. Replies are usually within a day.
  • Access to SignVideo enables those who are deaf or hard of hearing, to contact a counsellor through a BSL interpreter.
  • Available between Monday–Friday, 9am-8pm and on Saturdays, 9am-1pm.
  • www.childline.org.uk

Children and Family Health Surrey

A Surrey-wide NHS community health service for children and young people from birth up to 19 years of age and their parents and carers. Their Advice Line provides support on all aspect of child health, development and parenting.

Family Lives

Previously known as Parentline. This  is a website offering emotional support, information, advice and guidance on any aspect of parenting and family life. There is also a confidential and free helpline, live online chat and community forums for families in England and Wales.


Provides advice and support to empower those experiencing a mental health problem. They also campaign to improve services, raise awareness and promote understanding. The Infoline provides an information and signposting service. The Legal line provides legal information and general advice on mental-health related law. The website has some practical resources for helping to cope in a crisis. It also signposts where children and young people can find advice and support.

Mindsight Surrey CAMHS – Youth Counselling Service (NHS Surrey and Borders Partnership)

This is a free and confidential counselling service for young people aged 12-24 who live in west Surrey and north east Hampshire, and who have mild to moderate issues. The young person or someone on their behalf can contact them to access the service.

MYH – Muslim Youth Helpline

Offers faith and culturally sensitive support services for young muslims via a free, national and confidential Helpline, email, live-chat and by post. It also provides online student wellbeing guides and useful blogposts. The service uses male and female volunteers trained in basic counselling skills to respond to client enquiries non-judgmentally. Calls are taken from people of all ages and backgrounds.

The Mix

Awebsite providing advice, information and support (including discussion boards and arranged counselling) open to under 25 year olds on a wide range of topics.


A mental health charity with lots of useful tips and advice to help support young people during the pandemic. It also partners with SHOUT 85258 to provide free 24/7 text support for young people experiencing a mental health crisis.

There is also a free Parents Helpline for detailed advice, emotional support and signposting about a child or young person up to the age of 25.

  • Text YM to 85258 for free
  • Available: 24/7
  • Parents Helpline: 0808 802 5544 from 9:30am-4pm, Monday-Friday
  • www.youngminds.org.uk